Rokunstore

Privacy Policy

Introduction

Rukn Al-Iktifa Trading Establishment ("we", "us", or "the website") places the highest importance on protecting the privacy of its customers and website users.

In compliance with the Personal Data Protection Law in the Kingdom of Saudi Arabia, we provide this Privacy Policy to explain how we collect, use, and protect our customers' personal information.

By using the website or any of its services, you agree to the terms of this policy and authorize us to process your data as described below.


1. Scope of Application

This policy applies to all personal data collected through the Rukn Al-Iktifa Trading website or any of its affiliated channels, including communication through email, phone, or social media platforms.


2. Information We Collect

We may collect different types of personal information, including:

  • Full name.
  • Mobile phone number and email address.
  • Shipping and billing addresses.
  • Payment information (through secure electronic payment gateways only).
  • Order history and browsing activity on the website.
  • Any additional information voluntarily provided by the user when contacting customer service.

We do not collect any sensitive data (such as health, biometric, or religious data) under any circumstances.


3. How We Collect Data

Data is collected through the following methods:

  • When creating a new account or logging in.
  • When completing a purchase or placing an order.
  • Through cookies that help improve the user experience.
  • When contacting our support team or submitting inquiries.


4. Purpose of Data Collection

We use personal data for the following purposes:

  • Processing orders and delivering products.
  • Communicating with customers regarding orders, offers, or updates.
  • Improving service quality and the user experience on the website.
  • Complying with legal and regulatory obligations within the Kingdom of Saudi Arabia.
  • Preventing illegal activities or fraudulent transactions.


5. Data Sharing

We do not sell or rent users' personal data to any third party.

We may share certain information with service providers (such as shipping companies or electronic payment providers) only to the extent necessary to complete the requested service.

We ensure that all partners and service providers comply with confidentiality and data protection standards.

Certain information may be disclosed if required by government or judicial authorities in accordance with Saudi laws.


6. Data Protection

We apply various technical and organizational measures to protect users' data, including:

  • Encrypting communications and protecting data during transmission.
  • Using secure servers and international security standards.
  • Restricting access to data only to authorized personnel.

However, we cannot guarantee absolute security of data transmitted over the internet.


7. User Rights

According to the Saudi Personal Data Protection Law, users have the right to:

  • Access their personal data stored with us.
  • Request correction or updating of inaccurate personal information.
  • Request deletion of personal data when the purpose of collection has been fulfilled or when permitted by law.
  • Object to the processing of their data for direct marketing purposes.

To exercise these rights, users may contact us through the official communication channels provided below.


8. Data Retention

Personal data is retained only for the period necessary to fulfill the purpose for which it was collected, or to comply with applicable laws and regulations in the Kingdom of Saudi Arabia.


9. Cookies

Our website uses cookies to improve the user experience and analyze visitor activity.

You may disable cookies through your browser settings; however, this may affect certain website features.


10. Updates to This Policy

Rukn Al-Iktifa Trading Establishment reserves the right to modify this policy from time to time.

Any updates will be published on this page with the date of the latest modification. Your continued use of the website after any changes constitutes acceptance of the updated policy.


11. Applicable Law

This policy shall be governed by and interpreted in accordance with the laws of the Kingdom of Saudi Arabia, particularly the Personal Data Protection Law.

Any disputes shall be referred to the competent judicial authorities in the city of Jeddah.


12. Contact Us

For any inquiries or requests related to this Privacy Policy or personal data, please contact us through:

Email: [email protected]

Phone: +966508825337